About The Role:We are looking for a Customer Experience Lead to drive innovation and excellence in customer service, ensuring a seamless and caring experience for our community.Reporting to the Manager, Community Engagement and Experience, you will lead the Customer Experience Strategy, collaborating across the organisation to implement strategic initiatives, provide expert guidance, and enhance capability through targeted training. Overseeing the CX Team, you will champion continuous improvement, foster strong stakeholder relationships, and leverage customer insights to create a responsive, customer-first culture.If you're passionate about transforming customer experiences and driving positive change, we’d love to hear from you!About You: This opportunity would suit someone with strong leadership and change management skills, who thrives on influencing and guiding teams through customer experience transformation.To be successful in this role, we are looking for:A strategic thinker with strong problem-solving skills and the ability to lead through change.A skilled communicator with excellent presentation and facilitation abilities.A proactive leader who is highly motivated, resilient, and solution-focused.Experienced in customer service, stakeholder engagement, and project/change management.Proficiency in Microsoft Office and CRM platforms.A tertiary qualification in project management, change management, or a related field (or equivalent experience).About Our Organisation: The City of Charles Sturt is a vibrant community home to more than 120,000 people across 105 different cultures. We champion unity in diversity and strive to reflect our community within our workforce - wherever you are from, you are home in the City of Charles Sturt.We prioritise customer and employee experience and foster a supportive environment where everyone belongs. With over 500 employees, our people and our community "Means the World" to us which highlights the importance of our places, our people and our service to the community.Our workplaces and the way we work demonstrate and ensure our commitment to customer experience excellence, productivity and our commitment to providing employees with opportunities to balance their working and personal lives. Visit our careers page to explore the benefits of joining our team and talk to us about what flexibility works for you.About Our Team:The Community Engagement and Experience portfolio keeps our community informed and engaged through digital and traditional media and engagement channels including our website, social media, community engagement platforms and customer experience and service. Our team connects with and serves our community by sharing stories, promoting services and responding to customer enquiries and requests.The Detail: The position is offered on a full-time, permanent basis and is classified at Level 7, with a salary range of $119,565 to $126,792 per annum + Super + Annual Leave Loading.Click ‘Apply for this job’ to submit your application for this vacancy by 9am, Monday 24 February 2025.For further information about this vacancy, please view the attached position description. Enquiries about this position may be made to the following:Amy Elphick, Executive Assistant to the GM Engaged Communityaelphick@charlessturt.sa.gov.au8408 1266Position Description - Customer Experience Lead AUDWoodville5011
